How can we help?

FAQs

Getting Started

Do you service my area?

We service RDU area including:

  • Apex
  • Holly Springs
  • New Hill
  • Fuquay-Varina
  • Raleigh
  • Durham
  • Cary
  • Willow Spring
  • Morrisville

What is included in a standard cleaning?

Basic/standard cleaning 

Disinfect and sanitize the following:

  • Kitchens
  • Bathrooms
  • Floors (sweep, mop, and vacuum)
  • Mirrors and windows
  • Bedrooms
  • Tables, countertops, side tables, etc
  • Dust entirely (high and low)
  • Door handles
  •  Make beds (by request)

Do you bring your own cleaning supplies, products and equipment?

We will bring our own cleaning supplies. Customers can request the cleaners to use their supplies.

Can I request special tasks or extras?

Yes, we love to cater to our clients.

Does McClean & Company service commercial properties as well?

Ask about our extra services.

Cleaning services:

  • Party events
  • Construction
  • Office buildings
  • Churches
  • Schools
  • Rental properties
  • Airbnbs

 

How do I book my first appointment?

Click the “Booking Page” tab and complete information about your home.

Manage Your Account

How do I create a McClean & Company Account?

Book a cleaning with us. After you book your cleaning you will receive two emails, one verifying your email and another you will be able to “create an account” at the bottom of the email.

Pricing & Policies

How much will it cost?

Once you create your booking and add the extras (if needed), a price will generate at the bottom of the booking page. Prices may vary depending on house conditions. Generated price is not guaranteed. Once cleaners have seen the property, we will be able to give a guaranteed price.

Can I apply a coupon to an existing appointment?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

Trust & Safety

What happens if something goes wrong during my appointment?

Contact us via email or phone.

Is my billing information kept safe and secure?

Yes, we are secured.

Do the cleaning professionals go through a background check?

Yes. We background check our cleaners.